Ensuring that your store complies with Pisel's policies

Pisell's mission is to create a better business experience for everyone. In order to achieve this mission, we will strive to provide you with relevant information so that you can make informed decisions on how to sell products through our platform.


Consumer protection
Use this page to learn about some consumer protection laws that might apply to your business. Consumer protection laws promote consumer rights and public safety, and they vary by region.
You can grow your business and reach new customers by selling your products in several jurisdictions. To ensure uninterrupted use of your Pisell store, ensure you're following consumer protection laws in any jurisdiction where you conduct business.
Caution:This page provides general information to merchants, who are responsible for reviewing and using this information appropriately. This page doesn't contain and isn't meant to provide legal advice.
You can use this page to learn about some consumer protection laws and regulations, but you should consult your own legal counsel to determine how different consumer protection laws might affect your business. To sell products using the Pisell platform, you must comply with the laws of the jurisdiction of your business and your customers, the Pisell Terms of Service, the Pisell Acceptable Use Policy, and any other applicable policies.

On this page
  • Contact information
  • Refund policy
  • Order fulfillment and delivery
  • Product performance claims
  • Product recalls
  • Consumer protection resources

Contact information
You must provide current and accurate contact information in your online store. This information includes:
  • Your business name
  • An email address where customers can contact you with any questions, complaints, or claims
  • The physical address for your business
Your contact information needs to be public-facing and easy to access.

Refund policy
In your online store, you must provide current, accurate, public-facing and easy to access information about your refund policy.
Learn more about adding store policies, such as a refund, privacy, terms of service, shipping or legal store policy, to your online store.

Order fulfillment and delivery
In your online store, you must add information about order fulfillment, delivery, and any other relevant considerations, such as estimated shipping timelines. Before your customer completes a purchase, it should be clear to them how long it'll take for their order to arrive.
If there's a change or delay to a customer’s order, then you must communicate this information to your customers.

Product performance claims
Claims you make about your product must be true and supported by documented evidence. In some jurisdictions, the law might also require an adequate and proper test of claims made.
Learn more about Pisell's Acceptable Use Policy.

Product recalls
You're required to monitor product recalls in any jurisdiction where you conduct business.
If a product that you sell, or have sold in the past, is recalled, then you must immediately remove products that were recalled from your online store.
If it's required by law, then you may need to notify customers who purchased a recalled product and advise them of next steps.
Consumer protection resources
You can find specific information online about a jurisdiction's consumer awareness guidelines, such as:
  • Australian Competition and Consumer Commission
  • Canada's Office of Consumer Affairs
  • Guidance on E-commerce in the European Union
  • New Zealand Consumer Protection
  • The United States Bureau of Consumer Protection

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