Pisell Payments

To further enhance merchants' operational efficiency and customer experience, Pisell has officially launched the Pisell Payment feature. This feature provides merchants with a consolidated payment method, essentially creating a unified payment solution tailored for each merchant by Pisell. Through Pisell Payment, merchants no longer need to worry about handling cumbersome payment accounts. Pisell will comprehensively address your payment issues in one place, allowing you to focus more on business development.

Strictly speaking, Pisell Payment is not just a payment method but also a comprehensive and efficient additional payment service. We are dedicated to providing merchants with a more convenient and secure payment experience through this service, helping your business soar to new heights.

This section contains the following content:

To enter the payment settings, click on the "Settings" tab on the left-hand navigation bar, then select "Payments."

Clicking on "Manage" in the top right corner of the Pisell Payment card will redirect you to the management page specifically for Pisell Payment. On this page, you can set up payment methods, payment countries/regions, settlement receiving accounts, and more.

Company information

Enabling Pisell Payments signifies that you have read and accepted the Pisell Payments Terms of Service. By using Pisell Payments, you agree to abide by these terms. Please note that Pisell Payments is designed for merchants and not for individuals (natural persons). If you are an individual user and wish to use Pisell Payments, it is recommended that you apply as a Sole Trader. When applying for a Pisell Payments account, ensure that you have all the necessary compliance documents ready, as these documents may be used during the verification process.

To ensure the security and compliance of the service, we conduct regular risk assessments and may request additional documents or information from you when necessary. When required to undergo document verification, please upload the necessary materials to the designated "Company Information" section.

Your cooperation will greatly expedite our verification process, ensuring that your application is handled promptly and efficiently, while also strictly safeguarding the security of your information.

We understand the importance of your trust and support to us, and we spare no effort in ensuring the compliance and security of the Pisell Payments feature. If you encounter any issues during the application or use of the service, or if you need more information regarding the terms of service and compliance requirements, please feel free to contact us. We are here to assist and support you wholeheartedly.

Payment Methods

Pisell Payments offers two payment methods:

credit card payments and third-party express payments, including:

(1) Payment cards include: Visa, Mastercard (credit cards with Master/Visa logos that support 3DS verification).

Third-party express payments: WeChat Pay, Alipay, Apple Pay, Google Pay.

(2) When merchants select the corresponding payment methods, they can configure transaction fees.

① Fee Configuration Options:

a. The default option is "Same as Pisell Payment Fees". When selected, the percentage and fixed amount following it represent the fees charged by Pisell to the merchant. The input box is disabled and cannot be edited; this setting means that the fees are borne by the buyer (customer).

b. Another optional choice is "Customize Customer Payment Fees". When selected, the percentage and fixed amount displayed afterward will default to their original values but can be edited. These fields are mandatory and must not be left empty.

② Setting Payment Fees: This refers to whether the merchant intends to charge the buyer an additional fee when the order is paid using Pisell Payment; in other words, the extra fee that the buyer (customer) will pay to the merchant.

The fee is composed of a percentage of the order amount and a fixed amount.

If both the percentage and fixed value are set to 0, then the buyer (customer) does not need to bear any additional payment fees. In this case, the merchant will need to cover the difference after adjusting the fees.

Country / Region

Set exchange rates and adjust prices for the international market.

The default currency is Australian Dollar (AUD).

Payment Details

Click on the "Change Bank Account" button to complete and update your bank account information.

To complete the information, you need to provide the following:

(1) Payment Bank Account: This is the bank account where the settlement funds will be transferred (commonly known as the "withdrawal account"). When adding a new account, you will need to enter the account name, bank account number, and the name of the bank it belongs to.

(2) Merchant Name on Statements: This is the name of the merchant that will appear on statements.

(3) BSB Number: This is the Bank-State-Branch number, a unique identifier for banks and branches in Australia.

(4) Account Number: This is the account number associated with the bank account.

Payout Arrangement

Payment Schedule: Refers to the frequency of custom withdrawals, including once per working day, once per week, or once per month; when choosing weekly, you can set it from Monday to Friday; when choosing monthly, you can select from the 1st to the 30th. If you choose "every working day," the following diagram explains the payment settlement times:

Enable Notifications: By default, this option is checked. If selected, emails regarding the checkout results will be sent to the email addresses of all shop owners.

Additionally, if you wish to explore payment options other than Pisell Payment, you can click on this link to view more details: https://support.pisell.com/hc/zh-cn/articles/4405490806031

Risk Control

Risk Deposit:

The risk deposit is the fund that merchants submit to the Pisell platform after enabling Pisell payment functionality to ensure transaction security. The setting of this deposit is personalized by Pisell based on the merchant's business situation and risk assessment, and not all merchants are required to pay it. For merchants who need to pay the deposit, Pisell will automatically allocate the corresponding amount from the settlement amount as the deposit.

The configuration of the deposit is done by the Pisell system administrator on the admin platform and cannot be changed by merchants on the current page.

Please note that this deposit still belongs to the merchant and serves as a temporary collateral to prevent improper fund operations by the merchant, stored as a non-movable fund in the merchant's Pisell account. To ensure fund security and smooth transactions, merchants are required to first top up the risk deposit to the specified amount when generating invoices.

We are dedicated to providing convenient and efficient services to merchants, and we also hope that merchants will comply with relevant regulations to collectively maintain the healthy development of the platform.

For more information about the deposit, please refer to this link.


Voluntary Withholding Funds:

The withdrawal reserve amount is a portion of funds that merchants autonomously set aside, which cannot be withdrawn. This measure ensures that merchants can promptly respond to and meet customer refund requests when facing such demands. In this system update, we have introduced a refund logic where the refund amount must be less than or equal to (available balance + reserve amount) to safeguard the merchant's ability to process refunds and prevent delays due to excessive fund withdrawals.

To ensure that merchants can consistently and reliably provide high-quality refund services to customers, the withdrawal reserve amount must be promptly replenished each time a settlement invoice is generated. During the replenishment process, if the merchant has a risk deposit, the system will prioritize replenishing the risk deposit to ensure transaction security. We strongly recommend that merchants closely monitor their account status and adjust the withdrawal reserve amount as needed to maintain good customer relationships and business operations.

Withdrawal Reserve Amount:

1. The withdrawal reserve amount defaults to 0.00 and can be modified by the merchant.

2. Only whole numbers in multiples of 10 are allowed to be entered.

3. This amount will affect the actual transfer amount on each settlement invoice generated for the shop.

After setting a deposit or reserve amount, merchants can view detailed information in the admin panel under Settings > Payments > View Payment Information > Balance section. Please refer to the steps in the image below for more details.

As shown in the following image, this is the settlement details of a specific period's bill for the shop:

(1) After the current feature is launched, two adjustment items will be added before generating settlement invoices (to check and supplement risk deposits and withdrawal reserve amounts). If no adjustment is needed, the corresponding adjustment items will not be displayed (e.g., if the configured risk deposit and withdrawal reserve amounts are 0, or if they are sufficient at the end of the period).

(2) Risk deposit adjustments take priority over "withdrawal reserve amount" adjustments:

① Transaction time: Since it is generated when creating the settlement invoice, the transaction time for this adjustment can be displayed as the same as the invoice generation time.

② Channel: There is no channel, so it is fixed as "Pisell Payment."

③ Reference: Fixed as "Risk Deposit."

④ Type: Fixed as "Adjustment."

⑤ Fee: No fee is required, so it is 0.00.

⑥ Configured amount: The amount of risk deposit configured by the Pisell system administrator for the shop at the time of generating the invoice.

⑦ Initial amount: The amount of the deposit at the beginning of this invoice period, i.e., the amount at the end of the previous invoice period.

⑧ Final amount: The amount of the deposit at the time of generating the invoice.

⑩ Settlement amount/Amount/Settlement total: Configured amount - Final amount.

(3) Additional notes on risk deposit scenarios:

① This adjustment will only appear when the shop's retained deposit is insufficient or excessive, such as when the configured deposit is adjusted from a smaller amount to a larger amount, or vice versa.

② Examples:

If a shop's risk deposit configuration is adjusted from 0 to 1000, then when the invoice is generated, it needs to be checked that the shop's deposit is 0, compared to the current configured amount of 1000, so the difference needs to be supplemented (settlement - 1000).

Scenario 1: If later on, the Pisell platform finds that the shop's transactions are normal and there are no violations, and sets the shop's deposit to 200, then in the next invoice after adjusting the deposit, the end of the period will be 1000, the configured amount will be 200, and the adjustment amount will be 800 (transferred to the available balance).

Scenario 2: Alternatively, if it is later found that the shop has several abnormal transactions and the deposit needs to be increased to 2000, then when the invoice is generated, there will be an adjustment with a settlement amount of -1000.

Furthermore, the settlement amount corresponding to the adjustment item cannot exceed the available withdrawal amount. For example, if a deposit of 1000 needs to be supplemented but the shop's current available balance is only 800, then the settlement amount for this adjustment will be -800, with the remaining 200 to be supplemented in the next invoice.

(4) Withdrawal reserve amount: The adjustment logic is similar to the "risk deposit," but the order of adjustments is different. Risk deposit adjustments are made first, followed by withdrawal reserve amount adjustments. If all the balances in this invoice are used to supplement the risk deposit and there is no balance left for the withdrawal reserve amount, then a withdrawal reserve amount adjustment will be generated. The same judgment will be made when generating the invoice in the next period.


Scenario 1: On March 5, 2024, an order A00010 is generated with a settlement amount of $688.05. Due to the shop's overall performance involving a $100 deposit and the Pisell system administrator setting a $100 risk deposit, along with the shop setting a withdrawal reserve amount of $100, this amount will be deducted from the settlement, resulting in an actual settlement amount of $488.05 for the shop.

Scenario 2: If the next day, on March 6, 2024, the shop does not have any new order transactions but needs to process a refund for an online payment order (offline payment orders such as cash, bank transfers, etc., do not involve online refunds and require the shop to process refunds offline), then the shop can only process refunds within the amount of the refund reserve, which is $100.

Scenario 3: If on March 6, 2024, there are new order transactions first, for example, generating a new order transaction of $232, then when processing a refund for an order, the shop can process refunds within the amount of $332 ($232 from the new order transaction + $100 from the reserve amount).

Scenario 4: If on March 6, 2024, the shop fully utilizes the $100 reserve amount for refunds and does not generate new transactions to replenish the reserve amount on the same day, then on March 7, 2024, the shop will be unable to process any further refunds because the reserved amount set in the system is insufficient.

Transaction Reference

The information displayed in the statement after the customer uses the credit card to pay. Display style: Transaction Descriptor+space+city. For example: PiSELL Melbourne

Card Verification

Click on 'Verify Settings' to access the credit card verification settings page.

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