When a customer buys something from your online store or any other sales channel, it appears as a new order in the Orders page of Pisell.
On this page
What happens when you receive an online order
When you receive an online order:
- You receive a new order notification by email.
- The Orders page of Pisell shows the new order.
- The customer receives an order confirmation email.
- Order processing begins.
Note
An abandoned checkout is created if an order was not completed, but the customer reached checkout.
Typical processing flow for online orders
Every online order goes through 3 stages. At each stage, a different action is required in Pisell. You can set up Pisell to perform these actions automatically, or you can do them manually:
| Order state | What you need to do |
| 1. Order has been placed. | Capture payment. |
| 2. Order has been paid. | Fulfill the order. |
| 3. Order has been fulfilled and paid. | Archive the order. |
Depending on your own business needs, you can automate some or all your order processing at each stage.