Searching, viewing, and printing orders



If you have a large number of orders, then you can sort them to make the list easier to search and manage.
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Sort your orders list

By default, your orders are listed from newest to oldest. You can also sort your orders by:
  • Order number
  • Date
  • Customer name
  • Payment status
  • Fulfillment status
  • Total price
For example, if you sort your orders by Total price (low to high), then the order with the lowest total price is at the top of the list. If you sort your orders by Total price (high to low), then the order with the highest total price is at the top of the list.
  1. From your Pisell admin, go to Orders.
  2. To change how your orders are sorted, click Sort.
  3. Select a sorting option.

Order filtering

From your Pisell admin, you can use filters to change which orders are displayed, and perform bulk actions on multiple orders at once. You can also filter your orders using a custom search, and save it for faster results in the future.
You can do the following with order filters:
  • Filter your orders
  • Filter by location
  • Filter with a custom term
  • Save your filters
  • Use bulk actions with a filter
Filter your orders
By default, all your orders are displayed in your orders list. You can change which orders are displayed by applying filters to your list.
For example, you can use the Unfulfilled filter to view a list of all your store's unfulfilled orders. You can also combine filters to see orders that match multiple criteria. For example, you can combine the Low risk and Unpaid filters to view a list of your store's orders that are both low risk and unpaid.
You can use the following filters on your order list:
  • Delivery Method: local delivery, local pickup, ship to customer
  • Status: open, archived, canceled
  • Payment status: authorized, paid, partially refunded, partially paid, pending, refunded, unpaid, voided
  • Fulfillment status: fulfilled, unfulfilled, partially fulfilled, scheduled, on hold
  • Tagged with: filter by a custom order tag
  • Sales channel: filter by activated sales channels
  • Chargeback and inquiry status: open, submitted, won, lost, any
  • Risk level: high, medium, low
  • Date: in the last week, in the last month, in the last 3 months, in the last year, or custom
  • Credit card: last 4 digits of the credit card
Use the default and saved filters above your orders list to quickly click and filter your orders.
  1. From your Pisell admin, go to Orders.
  2. Select a filter category or click More filters.
  3. Select filters from as many categories as you like. If you apply filters from More filters, then click Done.
Filter orders by their location
If your store has multiple locations, then you can filter your orders by location.
  1. From your Pisell admin, go to Orders.
  2. Click the down arrow next to All locations.
  3. Select the appropriate location.
Filter orders using custom terms
You can use the search bar to filter your orders with a custom term. A custom term can be used as a filter on its own, or in combination with filters in the existing categories. For example, you can filter your orders by searching for a customer name, product name, SKU, order number, or country.
  1. From your Pisell admin, go to Orders.
  2. In the Filter orders search bar, enter a custom term.
To refine your results further, you can use structured search operators. To learn about the different operators that you can use, refer to Search syntax.
Save your order filters
You can save combinations of filters as a new tab on the Orders page. Use saved tabs to view your filtered lists of orders again in the future.
You can only save your order filters using your Pisell admin on your desktop computer.
  1. From your Pisell admin, go to Orders.
  2. After you filter your orders, click Save filters.
  3. Enter a name for your new filters tab, and then click Save.
  4. Click the name of the filter that you created to view your saved list of filtered orders.
The orders that appear in saved filters are updated automatically. For example, if you saved a filter for "Paid orders", then any orders that become paid are added to that group automatically.
Use bulk actions with a filter
You can sort and filter orders and then make changes to the orders using bulk actions.
For example, you might want to quickly capture funds for all orders that are pending payment. You can use bulk actions so that you don't have to open each order and manually capture funds.
You can only use bulk actions using your Pisell admin on your desktop computer.
  1. From your Pisell admin, go to Orders.
  2. Apply a filter.
  3. Select the items that you want to edit.
  4. Click More actions.
  5. Click an action.
  6. Depending on what you choose, you might need to confirm your choice.

Print an order

You might want to produce a printed copy of an order for your own records, or to include in the box when you ship to a customer.
If you want to print from a mobile device or use customized invoices or packing slips, then you can download Order Printer from the Pisell App Store.
  1. From your Pisell admin, go to Orders.
  2. From the Orders page, click the order number for the order that you want to print.
  3. Click Print > Print order page.
  4. In the print options window, select your printer and settings and click Print.
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