Account FAQ

Topics related to this section:

How to reset the merchant account forgot password?
Can I add employees with different permissions?
What permissions does the owner have?
What are the payment options for Pisell bills?
How do I change my account's preferred language?

Can I change my language back to English?
Will you release Pisell in other languages?
Account FAQ

How to reset the merchant account forgot password?
On the login page, click "Forgot Password", it will jump to the "Forgot Password" page, enter the login account-email that needs to reset the password on the current page, enter the verification code, you will receive an email containing Link to reset password. In that email, click Reset Password.
After successfully resetting the password, you will be redirected to the login page.


Can I add employees with different permissions?
Yes, permissions determine the level of store access your employees have.

 


What permissions does the owner have?
Pisell stores can only have one owner. The owner is usually the person who runs the store. You can see who is listed as the store owner by clicking Settings > Users & Permissions in the Pisell Dashboard. Emails from Pisell are sent to the owner's mailbox.
Some actions are only available to store owners:
Change pricing plan
Update billing information
Manage payment options


What are the payment options for Pisell bills?
Depending on your region, you can use the following payment methods to pay your Pisell bill.

credit card
You can pay your Pisell bill (one-time or recurring billing) with a valid Mastercard, Visa-issued credit card, or co-branded credit-debit card. Your credit card needs to be able to support recurring payments. Payment of Pisell bills with a standard debit card is not currently supported.


How do I change my account's preferred language?
step:
In the Pisell backend, click on your username and account picture.
Click Account Management.
In the Language field in the Preferred language section, select the language you want to use from the drop-down list.


Can I change my language back to English?
Yes, you can change back to English at any time.


Will you release Pisell in other languages?
Pisell plans to release more languages ​​in the coming months and years.

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