Pisell Payment and Billing FAQ

Topics related to Pisell Payments FAQ:

What does Pisell pay mean?
Are there any other payment methods without using Pisell?
Can I use offline payment?

Topics related to the pisell billing FAQ:

How can I check the order settlement status?
How to view transaction details?

Pisell Payment FAQ
What does Pisell pay mean?
(1) Name: Pisell Payment
(2) Subtitle: The most convenient and safe payment method provided by Pisell.
(3) Charge description: default installation. Depending on the package purchased by the merchant, no handling fee is charged.
(4) Feature highlights:
Activate payment now
Skip the lengthy process of signing up for third-party payments. All you have to do is complete store registration, have Pisell payments, and start accepting payments from customers.
Easy for customers to pay
Simplify the shopping process and increase conversions. Enable popular payment methods and local currencies for a smooth checkout experience.
Master cash flow
The settlement cycle can be settled according to your needs (daily/weekly/monthly), and you can set the daily "T+1" settlement method at the fastest. The settlement cycle is fast, there is no deposit, and the capital turnover is faster. your cash flow.
(5) Application description:
Pisell payments are the easiest way to accept payments online. It removes the hassle of having to enter credentials into Pisell for merchants applying for third-party payments. Users can choose the payment method themselves, and the fastest method is the "T+1" settlement method. The settlement cycle is fast, there is no deposit, and the capital turnover is faster, allowing merchants to master cash flow.
Pisell payments are currently only available in Australia. With Pisell Pay, you are automatically set up to accept all major payment methods as soon as you create your Pisell store.
Payment method:
Depending on the package purchased by the merchant, no handling fee is charged.
For details, please refer to https://www.pisell.com/price/

Pisell payment setup process:
Click "Manage" in the upper right corner of the pisell payment card to jump to the management page for pisell payment, where you can set the payment method, payment country/region, settlement account, etc.;

payment method

pisell payment configures two methods of credit card payment and third-party fast payment, among which:

(1) When the user selects the corresponding payment method, the configuration of the handling fee will be expanded:

① Options for handling fee configuration:

a. The default is "the same as Pisell's payment handling fee". When this option is selected, the following percentage and fixed amount are respectively the handling fee charged by Pisell to the guest, and the input box is disabled and cannot be edited;

b. Another option is "Customize Customer Payment Fee". When this option is selected, the original value of the percentage and fixed amount behind is still written by default, but it is allowed to be edited, required, and not allowed to be empty.

② Set the payment handling fee: This refers to whether the merchant will charge the guest an additional handling fee when the order is paid by pisellpayment; that is, the additional handling fee that the guest should pay to the merchant;

The handling fee consists of a percentage of the amount payable by the order, and a fixed amount.

That is, when both the percentage and the fixed value are written as 0, the customer does not need to bear the additional payment fee;


country / region

This is used to set the default region for payment.


Payment Details

This involves the Pisell payment and the merchant's payment settlement logic:

(1) Payment bank account: the bank account to which the settled funds need to be transferred (commonly known as "withdrawal account"); a new account needs to be added here. When adding an account, you need to enter the account name, bank card number, and the bank to which it belongs;

(2) Name of the merchant in the statement: in the statement, the name of the merchant; if it is empty, the name of the store will be used;

(3) Payment arrangement: refers to the frequency of self-defined withdrawals, including once every working day, once a week, or once a month; among them, when selecting weekly, you can set Monday to Friday; when setting monthly, you can select 1 to 30;

(4) Enable notification: Checked by default, check this item, then the mailbox of the store owner will receive the email of the checkout result;


Are there any other payment methods without using Pisell?
If you do not use Pisell to pay, you can choose your own payment company, third-party payment company, such as: Royal Pay, Paylinx, Superpay, Omipay.

Every time a customer makes a purchase using a third-party provider, you need to pay the transaction fee, and the settlement needs to be settled with the third-party payment company. For the convenience of management, you can adjust the payment to Pisell.

Can I use offline payment? (coming soon)
Yes, some customers do not want to pay for their order with a credit card. These customers can still place orders online if you set up a manual payment method. When your customers use manual payments, you can arrange to receive payments in the way that works best for them. You can send invoices to customers. After payment is received, you can manually approve the order.

Common types of manual payments include cash on delivery (COD), money orders, and bank transfers.

Manual payments will not charge you transaction fees. The Advanced Cash on Delivery app that provides additional functionality is automatically installed to stores in India, and unlike the manual payment cash on delivery option, purchases made with this app are subject to transaction fees. You can disable the app in payment settings and restore the standard cash on delivery option.

Orders that accept manual payments are marked as unpaid on the order page. After you receive payment for a customer's order, you can mark the order as paid on the order details page and complete the order as if the customer paid online.

Pisell Billing FAQ
How can I check the order settlement status?

Enter the store settings - collection - view payment information

As shown in the figure above, the following information will be displayed:

(1) The top will display the amount of the previous payment, the amount of the next payment and the balance.

(2) The list on this page will display the details of each payment under the settlement period, including settlement time, status, transaction amount, refund, adjustment, handling fee (negative number, pisell handling fee), and total amount.

Among them, if the same order has multiple transactions, such as multiple collections and multiple refunds, multiple records will be generated here;

(3) Clicking on a record will expand the details of the transaction record in the list, including transaction time, type, payment method, reference, settlement status, settlement time, transaction amount, handling fee, and settlement amount.

Among them, different income types have different expanded details:

When the type is revenue, display the order revenue amount (positive number), the corresponding handling fee and tax, and the total settlement;

When the type is refund, display the order refund amount (negative number), the handling fee (fixed gateway fee) and tax, and the total settlement amount corresponding to the refund;

When the revenue type is Adjustment, the adjusted amount (positive number), no handling fee, and settlement total are displayed.

(4) Click on the order number to jump to the details page corresponding to the order.


How to view transaction details?

Click "Transaction Details" in the upper right corner of the page to jump to the page of each transaction details.

(1) Shown here are the records of each transaction details, each collection or refund;
(2) The display fields include: transaction time, type (receipt, refund, adjustment), payment method (specific to a certain credit card, or WeChat, Alipay, Apple Pay, etc.), reference, that is, transaction associated order number, settlement status (in transit, paid, failed, pending), settlement time, transaction amount, handling fee, settlement amount;

You can do the following on this page

(1) The screening conditions include: transaction time, type, payment method, and settlement status;

(2) Search supports searching by order number;

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