A deposit is a non-withdrawable amount that merchants are required to keep in their Pisell Payment account.
When a merchant stops using Pisell Payment, the deposit will normally be settled in 3 to 9 months, in 3 installments, depending on the merchant's risk level. For lower-risk merchants, the deposit will be released in 3 installments over 3 months, while for higher-risk merchants, the deposit will be released in 3 installments over 9 months.
If a merchant has unpaid chargebacks or fees, the release procedure will be suspended
and the countdown will be reset (restarting again from the date of repayment).
Pisell Payment's risk control system uses, but is not limited to, the following factors to calculate the minimum deposit amount for merchants:
  • Business scope
  • Operation duration
  • Order origin
  • Shipping method
  • Maximum single transaction amount
  • Small transaction rate
  • Large transaction rate
  • International transaction rate
  • Basket Size
  • Average daily order quantity
  • Total daily transaction amount
  • Total monthly transaction amount
  • Declined rate
  • Refund rate
  • Chargeback order proportion
If a merchant's operation changes significantly, the risk control system of Pisell Payment may recalculate the deposit and notify the merchant of any adjustments.
We reserve the right to withhold funds in merchant accounts as necessary, in accordance with
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